DO NOT ATTEND the surgery unless you have an appointment.

You may find it more convenient to submit an E-consult (see below).  You will receive a response from a clinician within 48 hours.

If your problem is more urgent please contact the surgery and a telephone triage appointment will be arranged.  If the clinician feels you need to be seen, please be reassured that a face to face appointment will be made.

UPDATE:

If you think you have coronavirus:

DO NOT go to a GP surgery, community pharmacy or hospital. Click to use (on line coronavirus service) https://111.nhs.uk/covid-19/ to find out what to do.

Only call 111 if you cannot get help online, stay indoors and avoid close contact with other people.

https://www.nhs.uk/conditions/coronavirus-covid-19/

CORONAVIRUS INFORMATION

To reduce your chances of catching COVID-19 and reduce pressure on Barnard Castle Surgery during this busy time, appointments will be carried out over the phone, via video consultations or by e-consultations unless there is a clinical need for you to come into the surgery.

This will help minimise risk while continuing to ensure people get the care and advice they need.

We are at work for you..... please stay at home for us.

Due to the demand on phone lines you may receive a call from a withheld number. If you have called us, and we have informed you we will ring you back during the day, then please answer if it shows a number withheld.

Please follow the guidance on the 111 link and do not attend the surgery if you have a new continuous cough or high fever.  The 111 link has been updated and is very useful - we do not know any more than 111 so please do not call the practice for information - use 111 online.

Use e-consultations for non-urgent matters including booking appointments instead of calling.

Order your prescriptions on line or via the NHS App - this will help keep the phone lines free for the GPs to call patients.

If you need to order your prescription by telephone, please dial 01833 690424. The ordering line is open daily from 1.30pm - 5.15pm. Please do not call the appointment line to place your order.

Make sure you have a nominated pharmacy so you do not need to come to the surgery to collect your prescription.

Process for Patients Collecting Medication

1. Patient arrives at practice and waits at Main Porch to be greeted by a member of Staff.
2. Staff Member will take your Name and Address and retrieve your medication from within the surgery.
3. Your medication will be deposited on the Table provided. At this time you will not be required to sign for your medication.
4. Please ensure you stand back 2 metres from the person in front and the person behind.
5. If you pay for your medication please have the correct payment ready.
6. Where possible please can you help by collecting medication for your friends, family and neighbours this helps reduce contact for everyone.

Video Consultations

The GP or nurse may decide you need a video consultation - these are really easy to use if you have a smartphone - watch the youtube below to see what it entails

 https://youtu.be/xxW4ssN3y90

Important information about the coronavirus (COVID-19)

Stay at home for 7 days if you have any of:

• a high temperature
• a new continuous cough
• loss of smell or taste

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available
• Avoid touching your eyes, nose and mouth with unwashed hands
• Avoid close contact with people who are unwell

More information can be found on the NHS website here

NEED HELP??

National Domestic Violence Helpline: 0808 2000 247

https://www.nationaldahelpline.org.uk/

NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.

Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.

MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk

YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.

https://youngminds.org.uk

ICON: Babies cry: You can cope. http://iconcope.org/

SafeLives: Specific resources for domestic abuse and COVID. http://safelives.org.uk/news-views/domesticabuse-and-covid-19

IRISi interventions: irisi.org/iris/find-your-local-iris-site/

Welcome to Barnard Castle Surgery

Our Mission

To give top quality primary care to patients in a courteous and professional way.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback form. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

The main entrance allows easy access for the disabled including those in wheelchairs. The surgery also has appropriate toilet facilities. In the event of any difficulties please contact a member of staff.

Online Services

For appointments and prescriptions please use Online Services. (can also be accessed via "Quick Links" on right hand side of webpage)